our goods

our items are pre-loved (yay, sustainable shopping!), carefully inspected and cleaned (by us!) + priced based accordingly. any major flaws are noted in the item description...let's face it, nobody's perfect!

returns, exchanges + refunds

all sales are final + we do not offer returns, exchanges or refunds

because we are a small business, once an order is shipped we cannot be responsible for any lost or stolen packages

if your item(s) arrived damaged in transit, take a photo of the package + reach out to us immediately so we can make it right! we're unable to honor requests after 30 days of the delivery date.

that being said, we want you to be completely satisfied with your experience! if for whatever reason you're not 100% satisfied, please send us a note at hello@undergroundgoods.com.

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